Privacy Policy

Gym Guard ("Gym Guard," "we," "us," or "our") provides facility management and maintenance software for fitness facilities. This Privacy Policy explains what information we collect when you visit gymguard.io or use the Gym Guard platform, how we use that information, and the choices available to you.

This policy covers our website, our web application, and the QR code asset tracking and member feedback features we make available to our customers.

We collect information in three ways:

• Information you give us. When you request a demo, start a trial, or create an account, we collect your name, work email, phone number, gym or facility name, website, address, and the number of locations you operate.
• Information from your use of the Service. We collect records you create in the platform, such as asset records, work orders, maintenance history, facility audits, and issue reports, along with log data like IP address, browser type, and pages viewed.
• Information from third parties. If you connect a club management or equipment platform, we receive the data you authorize that integration to share.

Gym Guard lets facility members report issues by scanning a QR code, without creating an account or installing an app. When a member submits feedback, we collect the content of that submission, the asset or location it relates to, and the time it was submitted. Members are not required to provide their name or contact details.

Where a member chooses to leave contact information, that information is shared with the facility that operates the location where the report was made. That facility is responsible for how it uses the information.

• To provide, operate, and maintain the Service
• To set up trials, provision accounts, and onboard your facilities
• To respond to inquiries and provide customer support
• To send service notices, security alerts, and administrative messages
• To send marketing communications, which you can opt out of at any time
• To monitor usage, diagnose problems, and improve the Service
• To detect, prevent, and address fraud, abuse, or security incidents
• To comply with legal obligations and enforce our agreements

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how our marketing site is used. We use privacy-respecting product analytics to measure page views and interactions on our website so we can improve it.

We configure our analytics so that form field values are never transmitted. You can control cookies through your browser settings, though disabling them may affect how parts of the Service work.

We do not sell your personal information. We share it only in these circumstances:

• Service providers. Vendors who host our infrastructure, deliver email, process payments, or provide analytics, bound by contractual confidentiality obligations.
• Within your organization. Users at your facility with the appropriate role can see records and reports for that facility.
• Integrations you enable. If you connect a third-party platform, we share the data needed for that integration to function.
• Legal requirements. Where required by law, subpoena, or to protect the rights, property, or safety of Gym Guard, our customers, or the public.
• Business transfers. In connection with a merger, acquisition, or sale of assets, subject to this policy.

We retain customer data for as long as your account is active or as needed to provide the Service. After an account is closed, we retain records for a reasonable period to meet legal, tax, and accounting obligations, then delete or anonymize them. Member feedback records are retained according to your facility's settings and our agreement with you.

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and role-based permissions within the platform. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, delete, or port your personal information, or to object to or restrict certain processing. You may also have the right to opt out of marketing communications at any time using the unsubscribe link in our emails.

To exercise these rights, contact us using the details below. We will respond within the timeframe required by applicable law. If your request concerns data held by a facility that uses Gym Guard, we may direct you to that facility, as it controls that data.

The Service is intended for business use by fitness facility operators and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page and, where appropriate, notify you by email or through the Service. Your continued use after an update means you accept the revised policy.

Questions about this Privacy Policy or our data practices?

• Email: info@gymguard.io
• Phone: 888-596-2025
• Web: gymguard.io